/ CUSTOMER SUPPORT
How can we help?
Questions about your platform, your account or your data. A real person replies within one business day.
Email support
The fastest way to reach us. Include your business name and what you were doing when something went wrong.
support@sprytstack.comSign in to your dashboard
Manage your website, requests, orders, team and billing yourself, any time.
Sign inNew to SprytStack?
Tell us about your business and we'll set up a 30-minute walkthrough with your own menu or services.
Request a demoCommon questions
Account & sign-in
I didn't get my confirmation email
Check spam, then sign in with your email and password: the sign-in page offers “Resend confirmation email”. Links work once and expire, so use the newest one.
I forgot my password
On the sign-in page choose “Forgot password?” and we'll email you a link to choose a new one. You can also sign in with a one-time email link.
I need access to a business's dashboard
Ask the business owner to invite your email from their dashboard (Settings → Team). The invite only works for that exact email address.
Plans & billing
How do I change or cancel my plan?
Business owners can open their dashboard → Plan & billing → Billing portal to change payment details or cancel. To move to another plan, email us and we'll switch it the same day.
I paid but a feature isn't switched on
Email us with your business name. We'll check your payment and switch it on by hand straight away, usually the same day.
Where do I get an invoice or receipt?
Every past invoice is in the Billing portal (dashboard → Plan & billing). Can't find one? Email us the month and we'll send it.
Your business website
How do I update my menu, services, hours or photos?
Sign in and open your dashboard → Website content (or Logo & media for photos). Changes go live as soon as you save. Prefer we do it? Email us what to change.
Requests or orders aren't reaching me
Check the notification email in your dashboard settings and your spam folder; every request is also listed in the dashboard. If something still looks wrong, tell us the time and the customer's name.
Can my team help run it?
Yes. In Settings → Team, invite staff for day-to-day work (requests, orders) or another owner with full access. Remove anyone at any time.
For customers of a business
I booked or ordered from a business on SprytStack
Use the private tracking link in your confirmation to follow or cancel it, or contact the business directly — it decides how to handle your request. We can help if the link doesn't work.
I want to stop messages from a business
Every email has an unsubscribe link, and you can reply STOP to texts.
A payment or refund question
Card payments go to the business, which handles refunds. If you can't reach them, email us the business name and the date.
Privacy & your data
See, correct or delete your information
Email us from the address you used with us and tell us what you'd like. We confirm it's you, then reply within 30 days — usually much sooner. To stop our product updates, use the unsubscribe link in any email.